Terms & Conditions

Revision Policy

We provide revisions depending upon the package you selected. Customers can ask us for unlimited free revisions, and we will revise their design without any additional charges, provided that the design and concept remain the same. Revision Turnaround Time would be 48 hours.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless AivoraSoft cancels or terminates your Contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

You make a request when the initial concepts for a logo are offered. However, once you approve or request changes in the initial designs, the refund offer becomes void and the refund request will not be entertained.
If a request for refund is made before the delivery of initial design concepts, then you would be eligible for a Full Refund (less 10% service & processing fee).
If a request for refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
If a request for refund is made between 48–120 hours of the initial design delivery, you would be eligible for a 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial design delivery. However, since we believe in 100% customer satisfaction, you are encouraged to contact us in case of any concern.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
No refund requests will be entertained after the final files have been delivered.
For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
For video animation packages, no refund request will be entertained after the designing of the storyboard.
All refund requests should be communicated to the support department. AivoraSoft, based on the violation of your user agreement, reserves the right to approve or disapprove your request on an individual case-to-case basis.
For AivoraSoft / Custom packages, refund will be applicable the same as it is on the single packages.
For example, if you order logo and web design services and approve the logo, you can claim a refund for the website service at the time of initial design only.
A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given; however, further revisions will be provided until complete satisfaction.
Money-back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim a refund, we do not consider it to be in good faith. In such a case, we reserve the right to decline a refund request.
All design jobs require customer feedback before finalizing the design. Therefore, it is only fair that the customer gets involved and provides feedback in order to get the desired results.
The 100% unique design guarantee entitles you to a re-draw if our designed logo is found to be considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence, and AivoraSoft will not accept any responsibility or claim for compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

How to claim your refund

To ensure your refund request is approved, please make sure you meet the following requirements.

- To ensure your refund request is approved, please make sure you meet the following requirements.
  Claim your refund by specifying your concern and contacting us through any of the following modes:
  - Live Chat
  - info@aivorasoft.com
  We will try to resolve your concern by virtue of our revision policy immediately. Otherwise, we will email you a refund request approval from our refund department.
  After the refund, your design rights would be obtained by AivoraSoft, and you would not be able to display any version of the design sent by the company.
  Please also note:
  - Since the design rights would now be transferred to the company, you agree that you will have no right, direct or indirect, to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
  - Working in collaboration with the relevant Government Copyright Agencies, AivoraSoft may share Copyright Acquisition information for refunded designs that would restrict the re-use of the designs as original designs in the future.
  If you have any questions or concerns about our Refund Policy, please contact us at info@aivorasoft.com.

Quality Assurance Policy

In order to provide you with the desired satisfaction, our designers do not deviate from the specifications provided by you in the order form. The designs are created after thorough research, which helps ensure design quality and uniqueness.

100% Satisfaction Guarantee

We rework the ordered design and continue revising it until you are 100% satisfied, depending upon your selected package.

Domain and Hosting

Domain and hosting will be provided for free with website packages, where applicable.

All email accounts provided with website packages can be configured on third-party email software such as Outlook. Each email account will have 10MB of space.

If you are not hosting your website with us, we will not provide email accounts.

Delivery Policy

All design order files are delivered to the client’s account area according to the date specified on the Order Confirmation.

An email is also sent to inform the client about their design order delivery made to their specific account area.

All policies pertaining to revision and refund are subject to the date and time the design order is delivered to the client’s account area.

We deliver all customized design orders via email within 5 to 7 days of receiving your order.

We may offer a RUSH DELIVERY service through which you can receive your first logo samples within 48 hours, subject to the applicable additional fee.

For further assistance, please contact AivoraSoft through our customer support channels.

Record Maintenance

We keep a record of your finalized design once we provide you with the final files.

If you require the final files again in the future, we may send them to you upon request, subject to availability and our applicable policies.

Customer Support

We offer customer support to address your queries and questions. You can contact us through our available support channels, and our team will make reasonable efforts to respond as soon as possible.

Communication Policy

You agree that AivoraSoft is not liable for any correspondence from email addresses other than those using our official domain, such as @aivorasoft.com, or through official communication channels listed on our website.

AivoraSoft should not be held responsible for any damages caused by correspondence received from unauthorized or unofficial email addresses, phone numbers, or communication channels.

We only take responsibility for communications conducted through email addresses under our official domain and/or official communication channels mentioned on the AivoraSoft website.

100% Unique Design Guarantee

At AivoraSoft, we strive to ensure that our customers’ logos are created specifically according to their requirements.

We aim to provide tailor-made designs that represent your brand and are suitable for your intended use.

We guarantee that your logo will be created with the goal of being unique and professionally suited to your business requirements.

On-Hold Projects Clause

If the client fails to provide a response or communicate for a continuous period of 14 days, the project will be considered on hold and may be marked as closed.

If the client wishes to resume the project after it has been closed, a reactivation fee may be applicable.

Reactivation Fee

For WordPress projects, the reactivation fee will be $499, plus an additional charge based on the complexity of the project.

For Shopify or Custom projects, the reactivation fee will be $999, plus an additional charge based on the complexity of the project.

The complexity charge for both types of projects will be determined based on the specific requirements and intricacies involved.